Frequently Asked Questions by existing customers
- What are the time frames for additions/deletions?
If you wish to add a site to the contract, you must inform your current supplier you are leaving and also allow 28 days for registration.
If you wish to delete a site, we need to establish a reason why, we also need you to give us twenty eight days notice. For a contract termination we have a six month termination clause as advised in the SLA.
- What time frames can we request prices for?
This all depends on the supply start date. We will request a price to align the customer with their current contract i.e. April or October. This is the standard approach and should be adopted 99 percent of the time. It is possible to request a price for a longer period. This can be done but may have to be justified.
- I am leaving a site. What do I need to do?
You need to tell us straight away plus inform your current supplier. We need to establish the reasons why. So you need to tell us.
We will also request that you let us now who the new owner is and our supplier will furnish you with a change of ownership form, you will need to complete it with details of the new tenants (if known). This would be most beneficial.
- How do you upgrade from None Half Hourly (NHH) to Half Hourly (HH)?
The supplier usually advises when it is necessary to upgrade. The supplier will also carry out the necessary actions. This is an industry standard exercise when consumption increases above 100Kw demand.
- What is a MOP? What do they do? When will I need to know about them?
MOP stands for Meter Operator
The MOP is an organisation appointed to install and maintain metering equipment. An agreement must exist between the customer and the nominated meter operator and must be signed.
A MOP agreement is required for all HH sites.
- What is HHD? How do I request it?
HHD stands for Half Hourly Data. This relates to consumption on an OH site. The meters are read each half hour and the consumption data is recorded as HHD.
- What information do I need to set up Unmetered supplies?
Customer name, MPAN, HHD or EAC certificates and billing address. We will send you a spreadsheet to complete and advise where the information can be gathered from.
- What is an emergency contact? What form do I fill in?
If the site uses more than 732,678 kwh per annum, the customer by law is required to provide the gas supplier with emergency contact details.
The customer is required by law to complete an emergency contacts details form which we or the supplier will send to you, you can also view them on this site.
- What do I do if my site has a 5% VAT rating? What form do I fill in?
You are required to complete a VAT reduction certificate, these can be obtained from the supplier.
- What is renewable energy? What does our contract offer? How is renewable energy sourced?
Renewable energy is obtained from sources that do not deplete the world’s resources, unlike, for example, fossil fuels, of which there is a finite supply which includes coal, gas and Oil.
Renewable sources of energy include wood, waste, geothermal, wind, photovoltaic and solar thermal energy.
- Is renewable energy more expensive?
Renewable energy is more expensive than non renewable energy as the cost of generation is more expensive.
British Gas and EDF Energy can offer renewable energy on a cash neutral basis i.e. the premium you pay is offset by the removal of the CCL charge.
